Refund policy

Return & Refund Policy

Questions or issues? Email us at rimvexa@gmail.com with your order number and we'll get back to you within 1–2 business days.

30-day satisfaction
If your gloves aren't right for you, contact us within 30 days of delivery. Items must be unused and in their original condition — trying them on is fine, but gloves that show wear from pushing aren't eligible unless they're defective. We'll reply with next steps. Depending on the case, we may issue your refund without requiring you to send the item back. Please don't ship anything back without contacting us first — items returned without approval can't be processed.

Damaged or defective items
If your order arrives damaged or defective, email us within 30 days of delivery with clear photos or a short video showing the problem with the product. Once verified, we'll send a replacement or issue a full refund — no need to send the item back. If only the outer packaging is damaged and the product itself is intact and working, the order isn't considered damaged.

Wrong or missing items
If you received the wrong item (for example, a different model, color, or size) or something is missing, email us within 30 days of delivery with photos of the item you received, the original packaging, and the shipping label. Once verified, we'll send the correct item or issue a full refund.

Refunds
Approved refunds are issued to your original payment method within 2 business days. Your bank may take 5–10 business days to post it.

Cancellations
You can cancel your order free of charge before it ships. Email rimvexa@gmail.com as soon as possible.