Shipping policy

Shipping Policy

Where we ship
We currently ship to addresses within the United States.

Shipping cost
Free standard shipping on every order.

Processing time
Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

Tracking
As soon as your order ships, you'll receive an email with your tracking number. Tracking updates can take a few days to appear after your order ships.

Delivery time
Delivery time depends on the carrier and your location. Your tracking link will show the most up-to-date estimate.

Address accuracy
Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an incorrect address entered at checkout.

Delayed orders
If your tracking stops updating, email us at rimvexa@gmail.com and we'll look into it with the carrier. If your order hasn't been delivered within 45 days of shipping, we'll send a replacement or issue a full refund.

Marked as delivered but not received
Carriers sometimes mark packages as delivered a little early. Please check with neighbors, building management, and around your delivery location, and allow 1–2 business days. If it still hasn't turned up, file a missing package report with the carrier (for example, USPS) and email us the report at rimvexa@gmail.com. We need the carrier's confirmation of non-delivery to send a replacement or refund.

Multiple items
Orders with more than one item may arrive in separate packages.

Questions
Email us anytime at rimvexa@gmail.com.